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        WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                     WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                     WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF    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                WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                    WINTER SALE — UP TO 50% OFF                                     WINTER SALE — UP TO 50% OFF            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Brand

Returns

 

RETURN PROCEDURE

The customers can return the product(s) by submitting a return request within 14 days from the date of receipt of the order. Once the request has been made, the Customer is obliged to return the product(s) to d—2 within 14 days from the date of autorisation of the return request.
Before proceeding with your order, please read the following conditions and make sure you comply with them;

  • The items must be returned in perfect condition, with the labels and security seals intact, the original packaging (e.g dust bags) and any other accessories received in the Order.
  • Returned items must not have been worn, washed or altered in any way.
  • Footwear must not show signs of use and must be in the original packaging and inside another solid box.
  • Socks, underwear and swimwear must be tried on while wearing your own clothing. d—2 will not accept any returns that have been worn or are dirty.
  • Returns can only be shipped from the country and address where the Order was delivered.
  • The items must have been purchased online and not in the boutique.

d—2 reserves the right to reject returns that have not been authorized or sent in accordance to the above. In case of return, the costs will be at the customer s expense.

 

 

HOW TO MAKE A RETURN

 

1. The customer should send an email to customerservice@d2-store.com.  The request should include the order ID and the item(s) code(s) to be returned.
2. Following this request, an authorization email will be sent together with the documents needed to return the product/s. In the event of customs duties, these will be charged to the Customer and will be deducted from the amount due as a refund when the refund is issued.
3. Once we receive the return, we will check that all the conditions listed above have been met: if the procedure has been carried out correctly, we will issue the refund, which will be made via the same payment method used at the time of purchase.
The refund will be issued with exclusive reference to the amount of the returned products, the shipping costs other than the standard delivery costs of the products will remain the responsibility of the Customer.

The refund usually takes place after a few days. Processing times may vary depending on the payment method and bank. The refund will be issued in the same curreny of the original purchase. Any differences in the amount dye to exchange rate fluctuations cannot be refunded. Any cost originally incurred for shipping the purchased items will only be refunded to the customer in the event that all the items are returned.